Wednesday, April 27, 2011

a shout out for shout's sake

I wrote this letter to the owners of the real estate company who just handled my house buying and selling. I like this letter and I hope you do, too:

Dear Ms. & Ms. Real Estate Mavens,
You know how people always write a letter of complaint when they don't like something, or they get bad service? Well, I think it's just as important to write and let you know how wonderful and fantastic my experience was with your company, in particular working with agent Elaine. I met Elaine when she answered the door to show me my new-soon-to-be-home at Charlesgate and it was just like seeing an old friend. Old in this case refers to length of acquaintance rather than age. Elaine was so friendly, I felt like I knew her my whole life... and she didn't have to sell me much on the house, however she did have to deal with me on the purchase. And, deal she did. She even played hide and seek with my nephews during the inspection. Then, after selling me that house I decided to let Elaine list my other house on Copeland. Let me tell you, even prior to getting the listing that woman worked! She sent over potential buyers and builders to check out my house. My house was no million dollar listing but I felt like it. Elaine is just charming. Who else can tell you that your wallpaper is ugly and you laugh? She even gave me a punch list and it didn't make me want to punch her. She even brought over her own flowers and white bath towels, which we are sure closed the house. Seriously, when we were selling she was a rock star. The house was under contract in two days. Best yet, she got the buyer up on price even when I was yelling through the phone, "let's just take it, let's go with it, I'll sign the damn thing." And, thank God she did because I needed that money on the back end after inspections. Listen, I negotiate with people for a living, but Elaine had be wrapped around her finger the whole way; this as you may imagine is no easy feat. I know I'm just gushing about Elaine and she is kind of a shy person but, come on, she sold the house in two days and got me top dollar in this market- she deserves some sort of a shout out. So, I just wanted to make sure you ladies know how special she is and how much I adore her. More over, I want you all to know how much I appreciated the whole ease of this transaction. Tonight, as I sit back with a glass of wine (or three) I take a breath and realized just how fast and how amazingly well this whole process went. You have no idea the sense of relief I feel, and it's more than the merlot talking. I was prepared to wait out a tough market, maybe lose some money, or worst yet... rent my house out. Can you imagine me as your landlord? That couldn't end well. I can't thank Elaine enough. My family and friends can't thank her enough because they would have had a hard time if that place sat empty dealing with my emotions. I don't know if there's something special in way of recognition you can offer Elaine, maybe a corner office, a trip to the bahamas, nominate her for realtor of the year, or get her an assigned parking spot. Or maybe you can embarrass her by reading this inappropriate email at her sales meeting? It's really kind of a love letter, isn't it? My only regret is that I don't have another house to sell, but give me a little time.

Brian Barry
the happy homeowner

No comments:

Post a Comment